The Challenge

Our Client, a luxury hotel chain, faced challenges with guest experience, operational inefficiencies, and revenue management:

  • Guest Experience: Inconsistent service due to disconnected systems for reservations, housekeeping, and billing.
  • Operational Inefficiencies: Manual processes for inventory management and staff scheduling.
  • Revenue Management: Difficulty optimizing room rates and managing seasonal demand.

The Solution

Our Client implemented Oracle Hospitality Opera Cloud ERP with the help of OJ StratTech. Key features included:

  • Integrated Guest Management: Unified system for reservations, check-ins, and billing.
  • Automated Operations: Streamlined housekeeping, inventory management, and staff scheduling.
  • Revenue Optimization: Dynamic pricing tools to maximize room rates and occupancy.

The Results

  • 15% increase in guest satisfaction scores due to seamless service.
  • 20% reduction in operational costs through process automation.
  • 10% increase in revenue through optimized pricing strategies.

Client Testimonial

“Oracle Opera Cloud has transformed our guest experience and operational efficiency. OJ StratTech's support made it possible. We've seen significant improvements in both guest satisfaction and revenue.”