The Challenge

• Outdated Systems: Legacy systems for reservations, check-ins, and billing were slow and prone to errors.
• Inefficient Operations: Manual processes for housekeeping, inventory, and staff scheduling caused inefficiencies.
• Poor Guest Experience: Long check-in times, limited personalization, and lack of digital amenities reduced guest satisfaction.
• High IT Costs: Maintaining on-premises systems was costly and resource-heavy.

The Solution

OJ StratTech partnered with the client to deliver a cloud-based hospitality solution on AWS:

• Cloud Readiness Assessment: Reviewed IT systems and workflows to identify key improvements.
• Cloud Strategy & Planning: Developed a phased adoption plan prioritizing guest-facing and operational systems.
• Migration & Implementation: Moved the reservation and PMS to AWS, added mobile check-in, digital keys, in-room tablets, and IoT monitoring.
• Optimization & Management: Used AWS Cost Explorer and Security Hub for cost efficiency and compliance.
• Training & Support: Provided training for staff and ongoing support.

The Results

• Enhanced Guest Experience: Mobile check-in and digital keys cut check-in times by 50% and boosted guest satisfaction.
• Operational Efficiency: Automation saved 30 staff hours weekly and cut operational costs by 20%.
• Cost Savings: Reduced IT costs by 40% and saved $100,000 annually through optimized cloud spending.
• Scalability: Easily scaled to handle seasonal peaks and new properties.
• Data Insights: AWS analytics provided actionable guest insights for better marketing and services.

Client Testimonial: "The cloud solution from OJ StratTech has transformed our hotel operations. Guests love the digital amenities and our team is more efficient than ever."